Archive for April, 2008

Overall, your “How I Use Facebook” papers were amazing. Very insightful, sometimes quite funny, and rather detailed.

There were some assumptions about Facebook’s demographics and you might want to reconsider your view that only “college students” are on Facebook. It is just under a year old, but this report shows the 25-34 demographic as the fastest growing segment on Facebook. All those first-generation Facebook users are graduating.

If you’re interested in such things, you can poke around specific sub-sets of the overall Facebook user demographics for yourself using the methodology described in this post: Facebook Market Research Secrets.


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Extra Credit Assignment

Didn’t do so well on one of your quizzes? Need that extra bit to boost your grade?

Help the University test the usability of some new Web content groupings and earn a quick 10 EXTRA CREDIT POINTS.


Read the instructions on the page, fill in your email address and answer the question about what you woudl look for at a college Web site. Then complete the exercise on the following page. That’s it!

Remember there is no “wrong” answer and you will not be graded on your performance, just that you complete the exercise. That said, please do take the time to complete the exercise as best you can

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Computers in Class

Doonesbury’s take on how computers are used in the classroom.

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Presentation – Chapter 19 (Customer Service)

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FINAL EXAM – Monday, May 5th: 3-5pm

  • Will be 50 multiple choice questions
  • Will be about 30% questions from new material
    • Chapters 12, 16, 18, 19
    • Mike McCollough’s lecture on “Buying”
    • Dropped Chapter 10 and 17
  • 70% questions from previous chapters
  • Will have extra credit essay questions
  • TIP: Review EXAMS #1 and #2 to see what you missed

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How Zappos became No. 1

An older but very relevant article about Zappos and how they used customer service to rise to the top of the $3 billion online shoe market.

Shoe In – from CNN Money

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